Privacy Policy
Last updated: 16/12/2025
This Privacy Policy describes how Steel River Quay Ltd. (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or interact with www.steelriverquay.co.uk (the “Site”) or otherwise communicate with us (collectively, the “Services”).
For the purposes of this Privacy Policy, “you” and “your” means you as a visitor to the Site or an individual who contacts us via the Services.
Please read this Privacy Policy carefully. By using or accessing the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, operational requirements, or legal and regulatory obligations. Any updates will be posted on this page, and the “Last updated” date will be revised accordingly.
How We Collect and Use Your Personal Information
We collect personal information to operate the Site, respond to enquiries, improve our Services, and comply with legal obligations. The information we collect depends on how you interact with the Site.
In addition to the purposes outlined below, we may use your information to communicate with you, maintain the security of the Site, enforce our terms, and protect our legal rights.
What Personal Information We Collect
Personal information refers to information that identifies, relates to, or can reasonably be associated with you.
Information We Collect Directly from You
When you contact us or submit information through the Site, we may collect:
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Your name
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Email address
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Telephone number
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Any information you include in enquiry or contact forms
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Any information you provide when communicating with us by email or other means
You may choose not to provide certain information, but this may limit our ability to respond to your enquiry.
Information We Collect Automatically
When you visit the Site, we automatically collect certain information about your device and usage (“Usage Data”), which may include:
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IP address
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Browser type and version
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Device information
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Pages visited and time spent on the Site
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Referring URLs
This information helps us understand how visitors use the Site and improve performance and usability.
Cookies and Analytics
We use cookies and similar technologies to operate and improve the Site.
Cookies may be used to:
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Ensure the Site functions correctly
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Remember user preferences
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Measure and analyse Site usage
We may use third-party analytics services, such as Google Analytics, to help us understand how visitors interact with the Site. These services may collect information such as your IP address and usage behaviour in accordance with their own privacy policies.
Most web browsers automatically accept cookies, but you can choose to disable or delete cookies through your browser settings. Please note that disabling cookies may affect the functionality of the Site.
Information We Obtain from Third Parties
We may receive information from third-party service providers who support the operation of our Site and Services, such as:
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Website hosting providers
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Analytics and performance monitoring providers
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IT and security service providers
Any information obtained from third parties is handled in accordance with this Privacy Policy.
How We Use Your Personal Information
We may use your personal information to:
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Respond to enquiries and communications
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Operate, maintain, and improve the Site
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Monitor and analyse Site usage and performance
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Maintain Site security and prevent misuse
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Comply with legal and regulatory obligations
We do not sell your personal information.
How We Disclose Personal Information
We may share your personal information in limited circumstances, including:
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With trusted service providers who assist in operating the Site (e.g. hosting, analytics, IT support)
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Where required by law, regulation, or legal process
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To protect our rights, property, or safety, or that of others
All third parties are expected to handle personal information securely and in accordance with applicable data protection laws.
Third-Party Websites and Links
The Site may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of external websites. We encourage you to review the privacy policies of any third-party sites you visit.
Children’s Data
The Site is not intended for use by children, and we do not knowingly collect personal information from individuals under the age of 16. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
Security and Retention of Your Information
We take reasonable technical and organisational measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or to meet legal requirements.
Your Rights Under UK GDPR
Under the UK General Data Protection Regulation (UK GDPR), you have certain rights in relation to your personal information. These include the right to:
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Access the personal information we hold about you
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Request correction of inaccurate or incomplete information
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Request erasure of your personal information, where applicable
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Restrict processing of your personal information in certain circumstances
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Object to processing where we are relying on legitimate interests
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Request data portability, allowing you to obtain and reuse your personal information for your own purposes
If we are processing your personal information based on your consent, you have the right to withdraw that consent at any time.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection authority, if you believe your data has been handled unlawfully. More information is available at www.ico.org.uk.
Contact Us
If you have any questions about this Privacy Policy, how we handle your personal information, or if you wish to exercise your rights under UK GDPR, please contact us using the details below:
Steel River Quay Ltd.
Email: info@steelriverquay.com
Telephone: +44 (0)1234 567890
Address: Steel River Quay Ltd., Wynyard Park House, Wynyard Avenue, Wynyard, Billingham, TS22 5TB